FAQs

How can I contact TheMomJourneys?
You can email us at themomjourneys@gmail.com where our customer support team will be happy to assist you!

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Are your digital products available worldwide?
Yes, our digital products are available worldwide.

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When will I get access to my purchase?
You’ll receive instant access right after your payment is confirmed. In rare cases, please allow a few minutes for the email with your download or access link to arrive.

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Can I change or cancel my digital order?
Because digital products are delivered instantly, orders cannot be canceled or changed once completed. If you have any issues accessing your purchase, please contact us and we’ll help you.

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What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

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What if I don’t receive my access link or download?
If you don’t receive the confirmation email within 24 hours, please check your spam/junk folder. If it’s still missing, contact us at themomjourneys@gmail.com and we’ll resend your access.

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Will I be charged with customs and taxes?
No. Since our products are 100% digital, there are no customs fees or shipping charges.

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Can I return a digital product?
Due to the nature of digital products, all sales are final. However, if you experience any issues accessing your purchase, please contact us and we’ll make sure you get full access.

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What if my download or access link doesn’t work?
If you experience technical issues (e.g., file not opening, link not working), please contact us at themomjourneys@gmail.com with your order details. We’ll resolve the problem as quickly as possible.

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Do you offer refunds for digital products?
Since our products are delivered instantly, we generally don’t offer refunds. That said, if you experience technical problems or accidental duplicate purchases, please reach out to us and we’ll review your case.